Elesi Limited is a registered company under the company number 11062882. Our registered address is C/O Francis Clark Llp Melville Building East, Royal William Yard, Plymouth, Devon PL1 3RP. This privacy policy will explain how we process any personal data that we collect from you or that you provide us. We strictly adhere to the Data Protection Act 1998 and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
We will validate your name, address and other personal information associated with your credit or debit card against third party databases. This will ensure that your cards are not being used without your consent. By continuing to use Elesi.com you are accepting these conditions and consent to us making these checks. During these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information for payment clearance, credit reference, order fulfilment, delivery, data analysis or customer support. This is not a credit check, and your credit rating would not be affected.
Where we are under a legal duty to comply with any legal obligation or in order to enforce or apply our Terms and Conditions and other agreements, we may need to disclose your personal data. We may also need to disclose it to protect our rights, property or safety of our customers or others which includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
Information we collect
We take your contact information such as your address, email address, phone number and name when you place an order online, through our contact centre, register on the website or contact us, provide a review of a product or use any other form on our website.
If you place an order, we take your credit card number and expiry date or other details etc (which are your personal data). By submitting this information you consent to our use of the information in accordance with this Privacy Policy as amended from time to time. We gather this information to allow us to process your request. The relevant information is then used by us, our agents and sub-contractors to provide you with the service you have requested and to communicate with you on any matter relating to the provision of the service in general. We use information on website behaviour, from third party tools. This cannot be linked to personal data and is used to improve our website and marketing.
If, at any time, you wish to have your information removed from our active databases, please contact our customer service team.
We share customer data with third parties to perform services on our behalf. We obtain consent for such sharing where legally required.
Cookies
Please note that the information we gather from the following technologies does not specify any specific individual and is used by us as statistical data only about our users browsing actions and patterns.
We may collect information using a cookie file. This information is about your internet usage, and is in the form of a small text file implanted on your device or computer by our site whenever you visit. That information is then retrieved when you revisit our site, to offer you a more personalised service.
We may also collect information about your IP address, operating system, browser, how long you stay on the website and your browsing activity.
You can change the cookie settings on your browser, however if you do this you will be unable to access certain parts of our website.
Protecting your information
We have various security procedures in place in order to protect the information you provide to us. We store information on secure servers, where only authorised personnel can read it. Payment and data transfers are encrypted using the Secure Socket Layer (SSL) technology, which protects the transfer from being intercepted.
Other Websites
Occasionally, we link to external websites on our site. This could be through news articles, or to external agencies or suppliers. These websites would have their own privacy policy. Please check these policies before submitting data.
Questions and Complaints
If you wish to ask any questions or make any complaints, please contact our customer service team on 01752 279954.
Use of Cookies
This website uses cookies to better the users experience while visiting the website. Where applicable this website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer / device. This complies with recent legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user’s computer / device. The cookies in use to deliver Google Analytics service are described below.
As you browse Elesi, advertising cookies will be placed on your computer so that we can understand what you are interested in. Our display advertising partner, Google AdWords, Pinterest Ads, Instagram Ads and Facebook Ads, then enables us to present you with retargeting advertising on other sites based on your previous interaction with Elesi. The techniques our partners employ do not collect personal information such as your name, email address, postal address, or telephone number.
| Cookies | Title | Description |
|
CART CATEGORY_INFO COMPARE CUSTOMER CUSTOMER_AUTH CUSTOMER_INFO CUSTOMER_SEGMENT_IDS EXTERNAL_NO_CACHE FRONTEND GUEST-VIEW LAST_CATEGORY LAST_PRODUCT NEWMESSAGE NO_CACHE PERSISTENT_SHOPPING_CART RECENTLYCOMPARED STF STORE USER_ALLOWED_SAVE_COOKIE VIEWED_PRODUCT_IDS WISHLIST WISHLIST_CNT
__utma __utmb __utmc __utmv __utmz |
Magento
Google Analytics |
The association with your shopping cart. Allows pages to be displayed more quickly. The items that you have in the Compare Products list. An encrypted version of your customer id. An indicator if you are signed into the store. An encrypted version of the customer group you belong to. Stores your Customer Segment ID A flag that, indicates whether caching is on or off. Your session ID on the server. Allows guests to edit their orders. The last category you visited. The last product you looked at. Indicates whether a new message has been received. Indicates whether it is allowed to use cache. A link to information about your cart and viewing history if you have asked the site. The items you recently compared. Information on products you emailed to friends. The store view or language you have selected. Indicates whether a customer authorized cookies. The products that you recently looked at. An encrypted list of products added to your wish list. The number of items in your wish list.
These cookies are used to store information, such as what time your current visit occurred, whether you have been to the site before, and what site referred you to the web page. |
What are cookies, how are they used and how are they managed?
Cookies are small text files that contain letters and numbers and are placed on your computer or device. These are set when you visit a website that uses cookies. They may be used to keep track of pages visited within the site, help you continue where you left off and/or remember your preferences. They are therefore important in helping us make our online services easier to use, and improving our service to you. Please be aware that restricting cookies may impact the functionality of a website. Many of the interactive functions offered by websites are dependent on cookies and disabling or blocking cookies can prevent these services from working or reduce their usefulness.
Opt-out
In order to provide website visitors with more choice on how data is collected by Google Analytics, Google has developed the Google Analytics Opt-out Browser Add-on. The add-on communicates with the Google Analytics JavaScript (ga.js) to stop data being sent to Google Analytics. The Google Analytics Opt-out Browser Add-on does not affect usage of the website in any other way. A link to further information on the Google Analytics Opt-out Browser Add-on is provided below for your convenience.
http://tools.google.com/dlpage/gaoptout?hl=None
For more information on the usage of cookies by Google Analytics please see the Google website. A link to the privacy advice for this product is provided below for your convenience.
http://www.google.com/analytics/learn/privacy.html
Disabling Cookies
If you would like to restrict the use of cookies you can control this in your Internet browser. Links to advice on how to do this for the most popular Internet browsers are provided below for convenience and will be available for the Internet browser of your choice either online or via the software help (normally available via key F1).
Internet Explorer
http://windows.microsoft.com/en-GB/windows7/Block-enable-or-allow-cookies
Google Chrome
https://support.google.com/chrome/bin/answer.py?hl=en-GB&answer=95647&p=cpn_cookies
Mozilla Firefox
http://support.mozilla.org/en-US/kb/Blocking%20cookies
Apple Safari
http://docs.info.apple.com/article.html?artnum=32467