International Delivery Costs

Please contact us for international delivery rates.  

Delivery FAQs

When will my order be delivered?

We aim to deliver all orders within the stated lead/build times displayed on individual product pages. However, if you've ordered a number of items, they could come in separate deliveries. The cut off time for orders is 4pm. So If you order after 4pm, they will be dispatched the next working day, unless a lead/build time applies.

Please note, for delivery on Saturday your order must be placed by 4pm on Friday.

Can I amend my delivery date or address?

If after placing your order will receive an SMS or email with details on booking a delivery date or tracking your order, you will be able to use the same website link provided to amend your delivery date. For all other orders please contact customers services.

I have not received my delivery?

If the order does not arrive on the stated day please contact customer services.

I have not received part of my order?

If the order has been sent in different parcels then the delivery note will detail the items you can expect to find inside. If you've ordered a number of items, they could come in separate deliveries. If an item is missing, please contact us with the order number.

Do I have to be there to sign for delivery?

Most items require a signature on deliver as we want to make sure your goods are delivered and received correctly.

Do you deliver to PO or BFPO addresses?

Currently we do not offer delivery to these addresses.

Are receipts sent with deliveries?

Your receipt is the address label on the parcel. The order number is proof of purchase. Keep the receipt as you'll need this if you want to return items.

Does Elesi deliver overseas?

We do deliver overseas. Please contact us for rates.